Frequently Asked Questions

Providing you have sufficient funds cleared in your Cash Management Account you can request a withdrawal at anytime.

Online: go to Payments& Transfers and select Payments/Withdrawals from the drop down list once you are logged in.

Telephone: Call our Customer Services Team on 0845 607 6002.

You can withdraw money from your account by:

• By bank transfer (BACS) - You can make a payment to yourself or a third party online once you have set up a payee. To do this go to Payments & Transfers and select Payments/Withdrawals from the drop down list and select the 'Add Payee' option. Once you have a payee set up, just click on the details to arrange a payment.
• You can request a cheque withdrawal by selecting Payments & Transfers then Payments/Withdrawals and choosing 'Payment Option 4' on the right hand side of the Page.
• By same day bank transfer (CHAPS) – You can arrange a same day bank transfer by selecting Payments & Transfers then Payments/Withdrawals and choosing 'Payment Option 2 – Express Payment' from the right hand side of the Page. There is a charge of £25 for this service.

Please Note: Withdrawing the whole cash balance from an ISA account can only be performed over the phone by calling the above number.