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Frequently Asked Questions

Opening your account

If I open an account how soon can I trade?

You can start trading on your account immediately after your application is completed (subject to status). You will be provided with an account number after you submit your electronic application.

Your passwords will be sent by email within an hour. If you wish to place a trade before this please contact our dealing team on 0845 607 6001.

Our opening hours are Monday to Friday 07:30 – 21:00 or Saturday 09:00 – 15:00.

The only exception to this is dealing on US shares. Before you can start trading on the US markets you will need to complete and return a W-8BEN form. For more information on this form and how to complete it please see the relevant pages below.

 

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